Shipping policy

SHIPPING POLICY

This Shipping Policy describes the delivery terms applicable to purchases made through this website.

1. Shipping Areas

We currently ship to the following countries/regions: EU, US and the UK.

If a delivery address is located outside these areas, the order may not be accepted.

2. Shipping Methods

Orders are shipped using the carriers of your country or delivery services.

The website owner reserves the right to change the carrier depending on destination, package size, or logistical constraints.

3. Processing Time

Orders are processed within 1-2 business days after payment confirmation, excluding weekends and public holidays.

Once the order has been shipped, the customer will receive a confirmation email with tracking information, where available.

4. Delivery Time

Estimated delivery times are as follows:

European Union: 7-14 business days
International : 7-14 business days

Delivery times are indicative and may vary due to circumstances beyond our control (e.g. customs delays, carrier disruptions, force majeure).

5. Shipping Costs

Shipping costs are calculated:

☐ At checkout based on destination and order value

All applicable shipping fees are clearly displayed before the order is finalized.

6. Customs, Duties and Taxes

For deliveries outside the European Union, customs duties, import taxes or other charges may apply. These costs are the sole responsibility of the customer and are not included in the product price or shipping fees.

7. Delivery Issues

The website owner cannot be held responsible for:

Delays caused by carriers or customs authorities
Incorrect or incomplete delivery addresses provided by the customer
Failed deliveries due to absence of the recipient

If a package is returned due to an incorrect address or failed delivery, reshipping costs may be charged to the customer.

8. Damaged or Lost Packages

If a package arrives damaged or appears to be lost:

The customer must contact us within 7 days of the delivery date (or expected delivery date).
Supporting evidence (photos, carrier report, etc.) may be required.

Each case will be reviewed individually in accordance with carrier policies.