Politique de remboursement

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Request a Return

We want you to be completely satisfied with your purchase. If you would like to request a return, please follow these steps:

Contact us first: Create a support ticket by emailing us at contact@my-legacystore.com

Provide your order details: Include your order number, items, and the reason for the return.

Next steps: Our team will review your request and provide instructions for the return process.

Please note: Returns are accepted only after approval from our customer service team. We’ll guide you through the process to ensure it’s smooth and hassle-free.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@my-legacystore.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Gift Cards

Unfortunately, we cannot accept returns on gift cards.

This exception is applied in accordance with applicable consumer protection laws and regulations.

Exchanges

The fastest way to get a different size or style is to return the item you have and place a new order once your return has been approved.

Store Credit

Once your return is received and inspected, we will notify you whether it has been approved.

If approved, you will receive your refund in the form of store credit equal to the value of the returned item(s). Store credit will be issued via email and can be used toward any future purchase on our website.

Store credit may take up to 3 months to be issued after the return has been processed.

 the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@my-legacystore.com